Privacy Policy

Last Updated: January 2025

1. Information We Collect

Account Information

When you create an account with SBS, we collect:

• Name: Your full name for personalization and order processing
• Social Media Handle: Your Instagram, TikTok, or other social media username for login
• Email Address: For account verification and important order updates (optional)
• Password: Securely hashed and stored using industry-standard encryption

Order & Delivery Information

When you place an order, we collect:

• Delivery Address: House number, street, city, county, and Eircode
• Phone Number: To contact you about delivery
• Delivery Notes: Any special instructions you provide

Selling Information

When you list items for sale, we collect:

• Product Details: Images, descriptions, prices, sizes, and condition
• Payment Preferences: Your preferred payment methods

Technical Information

We automatically collect:

• Usage Data: Pages visited, time spent, items viewed
• Device Information: Browser type, device type, IP address
• Cookies: For authentication and site functionality

2. How We Use Your Information

We use your personal information for:

• Order Fulfillment: Processing and delivering your purchases
• Account Management: Creating and maintaining your SBS account
• Communication: Sending order updates, delivery notifications, and customer support
• Marketplace Operations: Facilitating transactions between buyers and sellers
• Site Improvement: Analyzing usage patterns to enhance user experience
• Security: Detecting fraud, preventing abuse, and protecting our community

3. Data Storage & Security

Your data is stored securely using:

• Encryption: All passwords are hashed using bcrypt (industry-standard)
• Cloudflare Infrastructure: Enterprise-grade security and DDoS protection
• Access Controls: Only authorized administrators can access your data
• Regular Backups: Your information is backed up to prevent data loss

4. Data Sharing & Third Parties

We only share your information with:

• Service Providers: Cloudflare (hosting), Resend (email delivery) - only to provide services
• Other Users: Sellers see buyer delivery information only for orders they fulfill
• Legal Requirements: When required by law or to protect our rights

We do NOT: Sell, rent, or trade your personal information to marketers or advertisers.

5. Your Rights

You have the right to:

• Access Your Data: Request a copy of all personal information we hold
• Correct Your Data: Update inaccurate or incomplete information
• Delete Your Account: Permanently remove your account and associated data
• Opt-Out: Unsubscribe from promotional emails (order updates will still be sent)
• Data Portability: Export your data in a machine-readable format

To exercise these rights, contact us at sbsofficial808@gmail.com

6. Cookies & Tracking

We use cookies for:

• Authentication: Keeping you logged in
• Shopping Cart: Remembering items in your basket
• Analytics: Understanding how users interact with our site (no personal data collected)

You can disable cookies in your browser settings, but some features may not work properly.

7. Data Retention

We retain your information for:

• Active Accounts: As long as your account is active
• Order History: 7 years (for accounting and legal compliance)
• Deleted Accounts: 90 days (to allow account recovery), then permanently deleted

8. Children's Privacy

SBS is intended for users aged 16 and older. We do not knowingly collect information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to registered users (if applicable)
• Updating the "Last Updated" date at the top of this page

10. Contact Us